The user reserves the right to withdraw from the purchase made by our online store. This right can be exercised within fourteen (14) calendar days from the receipt of the product, without the need for any justification. In case of timely and valid exercise of the right of withdrawal, a condition for the return is that the product is in its original condition. In case the product has lost its value due to mistreatment, which goes beyond the simple examination of the functionality and characteristics of the product, you should restore the impairment of its value with monetary compensation. In this case, from the amount that we will return to you, the specific monetary compensation will be deducted. In any such case you will be informed before the credit and money back process is completed. The return is made within 15 days from the receipt of the returned products.
In any case, the impairment is determined upon receipt of the products by the company.
Exceptions to the Right of Withdrawal: The right of withdrawal does not apply in the cases of article 3b of law 2251/94 and in any other case provided by law. Indicatively excluded from the right of withdrawal are products that have been made for the user with his own specifications, products that are not suitable for return for hygienic reasons after their unsealing, etc.
To exercise the right of withdrawal you must fill in the form below entitled "Declaration of Withdrawal". The Withdrawal Statement can be sent electronically or by registered letter to our company or you can submit it with your own inside the headquarters of the company. You must also send the returned products to the company's headquarters, accompanied by the relevant purchase documents (eg Retail Receipt).